Position Summary The ERP Systems Administrator / Technical Specialist is a hybrid role that combines system administration with technical expertise in ERP systems. This position supports users across all departments, ensures system stability, and provides technical support in areas such as issue analysis, reporting, and process optimization. The role also acts as a key backup to the ERP team.

Essential Functions:

Backup to the ERP Director & Other Team Specialists

- Act as the primary backup to the ERP Director & other Technical Specialists for technical oversight and support.

System Knowledge & Maintenance

- Maintain in-depth knowledge of the ERP system's database structure, workflows, and processes.
- Understand how ERP systems support business processes across various departments and ensure system configurations meet business needs.

Troubleshooting & Technical Support

- Troubleshoot and resolve technical system and user issues across departments, ensuring timely resolution and minimal business disruption.
- Provide expert-level support to Department Heads and Super Users for technical inquiries.

Advanced Reporting

- Act as the Advanced Report Writer, developing custom reports based on requests submitted via the Help Desk. Ensure the reports are accurate, actionable, and aligned with business needs.

User Training & Resources

- Provide guidance, training, and technical assistance to end-users, including Department Heads, Super Users, and other staff, as needed.

Other Duties

- Perform other duties and special projects assigned by the ERP Director or senior leadership.

Qualifications Required

- 2-3 years' technical experience with ERP systems and data management.
- Competent and comfortable working with computers, using Excel at an intermediate to advanced level, and equivalent programs.
- Strong email management skills,



including responding to emails in a timely manner and maintaining an organized mailbox.
- Ability to manage multiple projects and timelines.
- Ability to adapt to changing priorities and processes.
- Intermediate to advanced level understanding of report writing.

Core Competencies

- Teamwork and Professionalism team spirited, exhibits objectivity and openness to others' views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Approaches others in a tactful and professional manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; reacts with sensitivity toward emotional topics and issues; behaviors support B.R. Funsten & Co. core values (per Employee Handbook).
- Oral and Written Communication speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
- Diversity and Ethics shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.




- Attendance/Dependability is consistently at work and on time as scheduled; demonstrates good use of discretionary time; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for actions; keeps commitments; completes tasks on time.
- Interpersonal Skills open and honest, focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to the ideas of others. Treats people fairly; works well in group problem-solving situations; develops/champions new ideas; asks for and offers help when needed.
- Adaptability and Change Management adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
- Strategic Thinking and Decision Making understands the organization's strengths and weaknesses; identifies external opportunities; adapts strategy to changing conditions. Displays willingness to make timely decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process.

Performance Measurements

- 100% protected acts.
- High employee satisfaction.
- Demonstrates competence in required job skills; a resource to many.
- Effectively works across boundaries; viewed as an asset on any team or project.
- Capable, respected, and approachable; data-based decision-maker.

Working Conditions Primarily an office-based role supporting users across all departments. The employee must occasionally be able to handle moderate levels of stress. Noise levels in the work environment range from moderate (e.g., a business office with computers and printers) to loud.

📌 ERP System Admin/Technical Specialist (Hyderabad)
🏢 Artivo Surfaces
📍 Hyderabad