Must Have Experience • Experienced in implementation of ITSM , platform & Custom app platform development of Custom app and complex integrations solution using industry best practices.

- Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD) • Experience in implementation of complex integration with multiple enterprise level tool sets • Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound • Good experience of Service Portal and widget creation • Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation • Knowledge of Authentication via Auth 2.0, certificates and Mid Server • Implemented ServiceNow project in Domain separated instance • Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- Valuable knowledge of MID Server installation and management • Experience of custom applications development • Experience of LDAP/Active Directory/SSO implementation • Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation

📌 ESM Tech Lead (India)
🏢 Hexaware
📍 India