Key duties and responsibilities

- Onsite IT support for the office
- Maintaining the IT infrastructure of the office
- Support office technologies and EUC hardware onsite inc. building and repairing laptops and desktops
- Deployment of IT equipment to new starters
- Collection of IT equipment from leavers
- Printer support
- Hands & eyes support for remote teams e.g., support network team to deploy infrastructure and resolve onsite issues
- Network cabling and patching in office
- Office moves and setups
- IT Asset inventory management
- Provision, deploy and support phones
- Work with vendors who provide IT solutions in the office
- Work with local office management on any office technology issues/requirements
- Working closely with the Group IT
- Communicate clearly to users in a timely and polite manner and keep the end user informed of the progress of IT requests at all appropriate times
- Highlight and report all major IT issues and risks to Service Manager in a timely manner
- Research, test and implement new systems to improve efficiencies and satisfy user requests
- Other duties in support of the Service Desk, as assigned by the Office Technologies Manager

Experience and skills





- 1-3 years experience in a computer related support or and IT operational environment
- Good technology understanding and awareness with the MS technologies: Intune, Active Directory, Office 365
- Good written and communication skills in English
- Experience with documentation and improving SOPs and other process documents
- Valuable customer focus, and excellent timekeeping is a key requirement of the role
- Good interpersonal skills, with a focus on listening and questioning skills
- Good problem-solving abilities and ability to work under own initiative
- Experience with configuring and supporting any version of Windows Desktop (10/11)
- Some basis experience with supporting physical networking is desirable but not essential

Please fill below required Details and share your updated CV

REQUIRED DETAILS

Name

Contact Number

Email ID

Total Experience in Years

Total relevant Experience in Years

Qualification

Current Organization

Designation

Current CTC in LPA (INR)

Expected CTC in LPA (INR)

Current Location

Preferred Location

Notice Period/ LWD

Holding Any offer letter (Yes/NO)

Holding Offer letter CTC

📌 End User Technology Engineer (Gurugram)
🏢 Apex Group
📍 Gurugram