- Handle customer queries and provide support through an international chat process.
- Understand customer requirements and provide accurate and timely resolutions.
- Maintain professional communication with customers through chat.
- Handle multiple chats efficiently while maintaining quality and productivity.
- Follow company policies, process guidelines, and quality standards.
- Document customer interactions and update relevant information accurately.
- Escalate complex issues to the appropriate team whenever required.
- Maintain good customer satisfaction and meet defined performance targets.
Eligibility
- Freshers can apply.
- Candidates with relevant experience can also apply.
- Graduation is mandatory.
- Valuable English communication and typing skills required.
- Candidates should be comfortable working in rotational shifts and rotational week offs.
- Candidates should be willing to work from the Jaipur location.
Cab & Travel Facility
- Cab facility available for odd-hour shifts.
- Candidates who do not use the cab facility will receive ₹180 travelling allowance per working day.
- Candidates should be comfortable with rotational shift timings.
Key Skills
- Excellent written English communication
- Good typing speed and accuracy
- Customer handling skills
- Problem-solving ability
- Good comprehension skills
- Ability to multitask
- Basic computer knowledge
- Ability to work under pressure and meet targets
- Willingness to work in rotational shifts
Job Details
- Process: International Chat
- Location: Jaipur
- Working Days: 5.5 days
- Shift: Rotational
- Week Off: Rotational
- Cab: Available for odd hours
- Travel Allowance: ₹180 per working day if cab is not used
- Experience: Freshers / Experienced