Manage incoming business and consumer emails; respond quickly, accurately, and professionally; provide information, resolve queries, and escalate issues when needed.
Key Responsibilities:
- Read and reply to B2B & B2C emails promptly
- Understand customer needs, provide correct information or solutions
- Escalate complex issues to relevant teams
- Maintain records of email interactions and followups
- Ensure replies are clear, polite, and aligned with company tone
Required Skills:
- Excellent written English (grammar, clarity, tone)
- Friendly, customerfocused attitude
- Positive organizational skills; able to handle many email threads