Employee Benefits (EB) Service Manager

Job Summary

We are looking for an experienced Employee Perks (EB) Service Manager to manage and oversee the servicing of corporate employee benefits insurance portfolios. The role will be responsible for ensuring smooth client servicing, effective coordination with insurance companies and TPAs, timely resolution of employee queries and claims-related matters, and successful execution of renewals and policy-related activities.

The candidate will be responsible for maintaining strong client relationships while ensuring service quality, accuracy, and timely delivery across the entire policy lifecycle.

Key Responsibilities

1. Client Servicing & Relationship Management

- Manage day-to-day servicing requirements of corporate clients for Employee Benefits insurance.
- Act as the primary point of contact for clients for policy, endorsement, claims, and employee-related queries.
- Understand client requirements and ensure timely and accurate resolution of service requests.
- Conduct regular client interactions and service review meetings.
- Maintain strong and professional relationships with key client stakeholders.

2. Employee Benefits Portfolio Management

- Manage servicing of Group Mediclaim/GMC, Group Personal Accident (GPA),



Group Term Life (GTL), and other Employee Benefits policies.
- Coordinate policy issuance, renewals, endorsements, additions/deletions, and other policy changes.
- Ensure accurate employee data and policy records are maintained.
- Monitor policy timelines and ensure timely completion of all service requirements.

3. Insurer & TPA Coordination

- Coordinate with insurance companies, TPAs, and other service providers for policy and claims-related matters.
- Follow up on pending endorsements, policy documents, claims, approvals, and other service requests.
- Escalate critical issues to the appropriate insurer/TPA authority and ensure timely resolution.
- Negotiate and coordinate wherever required to improve turnaround time and service quality.

4. Claims & Employee Support

- Support clients and employees in understanding the claims process and required documentation.
- Coordinate with TPAs/insurers for claim-related escalations and unresolved cases.
- Monitor pending and escalated claim.

Pay: Up to ₹900,000.00 per year

Benefits

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 EB Service Manager (Ghatkopar)
🏢 Shift Risk Insuarance Brokers
📍 Ghatkopar