We are looking for a responsible and detail-oriented E-commerce Operations Executive to manage our daily order processing, packing, dispatch and basic customer coordination. We currently process approximately 60 orders per day. You will be responsible for ensuring orders are processed accurately and dispatched on time.
Key Responsibilities Process daily orders received through Shopify Pick lenses according to shade, SKU and power Verify orders before packing Coordinate and supervise packing activities Ensure all orders are dispatched within the required timeline Maintain inventory and identify shortages/mismatches Coordinate with courier partners Track pending, NDR and RTO orders Handle basic customer queries related to orders,
delivery and product details Coordinate with the customer support team Maintain daily operations records Identify delays and solve operational problems Ensure there are no avoidable pending orders at the end of the day Requirements Good communication skills in Hindi and basic English Basic computer knowledge Comfortable using WhatsApp and online systems Good attention to detail Able to read lens powers accurately Responsible and punctual Able to work in a fast-paced workplace Previous e-commerce, warehouse, dispatch, logistics or optical experience is preferred but not mandatory Performance Expectations Same-day processing of eligible orders High order-packing accuracy Minimum avoidable pending orders Timely courier handover Accurate inventory handling Prompt handling of customer/order issues