E-commerce Operations & Support Executive

Location:

F 380, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307

Working Hours - 9:30 am -6:15 pm

About NoLabels

NoLabels is a premium women's western wear brand with physical stores in Mohali, and Amritsar, plus a growing Shopify-based online store. We're looking for someone who can be the friendly, knowledgeable voice of the brand across Instagram and customer support — while keeping order operations, QC, and returns/exchanges running smoothly behind the scenes.

Role Overview

This is a dual-facing role: customer-facing (Instagram DMs, queries, styling advice, upselling) and operations-facing (order processing, QC coordination, cancellations, returns/exchanges). The ideal candidate genuinely loves fashion, understands how clothes work across different body types, and can turn a casual browser into a confident buyer — while also being organized enough to keep orders, stock, and QC moving without drops.

Key Responsibilities

Customer Support & Instagram

- Respond to Instagram DMs and comments — product queries, sizing, availability, styling questions
- Build genuine rapport with customers; understand their needs and recommend pieces that suit their body type and occasion
- Handle upsell and cross-sell conversations naturally (e.g., suggesting a matching co-ord piece, styling add-ons)
- Convert queries into confirmed orders with a warm, non-pushy, consultative approach
- Maintain brand tone: relatable, conversational, stylish — not generic or scripted

Order Processing & Coordination

- Process incoming orders end-to-end (online and in-store escalations)




- Coordinate with the QC department (QCD) to ensure every order is quality-checked before dispatch
- Track order status and proactively communicate delays or issues to customers

Cancellations, Returns & Exchanges

- Handle cancellation requests smoothly, understanding and logging the reason
- Manage the returns and exchange process — approvals, size/style swaps, refund coordination
- Try to save the sale where possible (offer alternatives, exchanges) before processing a straight cancellation/return

Quality Control (QC)

- Coordinate with the QC team for in-stock inventory checks
- Flag and escalate recurring quality issues (stitching, sizing inconsistency, fabric defects) to the founders/production
- Ensure QC sign-off is completed before an order ships

What We're Looking For

Must-haves:

- Genuine interest in fashion — especially women's western wear
- Strong understanding of women's body types and how different silhouettes, cuts, and fits work for each
- Excellent written communication skills, especially for Instagram/WhatsApp-style conversational messaging
- Comfortable multitasking between customer chats and backend order/QC coordination
- Persuasive but not pushy — able to convince and upsell through genuine styling advice, not pressure

Good to have:

- Prior experience in ecommerce customer support, retail styling, or a fashion brand
- Familiarity with Shopify, Instagram DMs/business tools, or order management systems (e.g., Unicommerce)
- Basic understanding of returns/exchange policies in ecommerce

Pay: From ₹20,000.00 per month

Advantages

- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 E Commerce Operations & Support Executive (Chandigarh)
🏢 Nolabels
📍 Chandigarh