Job Title: E-Commerce Operations & Marketplace Specialist – Jewellery Industry

Location: SEEPZ, Andheri East, Mumbai

Experience: 2–5 Years

Employment Type: Full-time

Work Mode: On-site

Job Summary

We are looking for an experienced and detail-oriented E-Commerce Operations & Marketplace Specialist to manage day-to-day e-commerce operations for our jewellery business. The ideal candidate should have hands-on experience managing international marketplaces such as Amazon, eBay, Etsy, Walmart, Shopify, and other e-commerce platforms.

The candidate will be responsible for product listings, inventory coordination, order processing, marketplace account management, pricing, promotions, reports, and ensuring smooth coordination between e-commerce, inventory, production, accounts, and logistics teams.

Key ResponsibilitiesMarketplace Management

- Manage day-to-day operations of Amazon, eBay, Etsy, Walmart, Shopify, and other international marketplaces.
- Monitor marketplace accounts, orders, listings, inventory, pricing, and account health.
- Manage product uploads, variations, SKUs, attributes, images, titles, descriptions, and keywords.
- Ensure jewellery products are accurately listed according to marketplace guidelines.
- Monitor marketplace notifications, customer issues, policy updates, and account-related concerns.

E-Commerce Operations
- Process and monitor online orders from order placement to dispatch and delivery.
- Coordinate with inventory, production, packaging, logistics, and shipping teams for timely order fulfilment.
- Monitor stock availability and prevent overselling or out-of-stock situations.
- Coordinate product availability and stock synchronization between ERP and online marketplaces.
- Maintain accurate SKU, product, inventory, and order records.

Product Listing & Catalogue
- Create, update,



and optimize jewellery product listings.
- Coordinate with the photography/design team for product images, videos, banners, and other digital assets.
- Ensure product specifications such as metal type, gemstone/diamond details, weight, dimensions, certifications, and product attributes are accurately updated.
- Perform regular catalogue audits and identify listing errors or missing information.

Pricing & Promotions
- Update product pricing across marketplaces based on company guidelines.
- Monitor competitor pricing, promotions, discounts, and product positioning.
- Coordinate marketplace promotions and campaigns.
- Ensure pricing and inventory are consistent across different sales channels.

Reports & Analytics
- Prepare daily, weekly, and monthly reports for:
- Sales and revenue
- Orders and cancellations
- Inventory
- Returns and refunds
- Product performance
- Marketplace performance
- Analyze marketplace data and identify operational issues and improvement areas.
- Maintain Excel/Google Sheets trackers and MIS reports.

Coordination & Operations
- Coordinate with Production, Inventory, Accounts, Logistics, Marketing, Customer Support, and IT/ERP teams.
- Follow up on pending orders, stock issues, returns, replacements, and shipping-related matters.
- Assist in resolving marketplace account issues and operational discrepancies.
- Ensure smooth communication between internal teams and marketplace platforms.

Required Skills




- Robust understanding of E-commerce Marketplace Operations.
- Hands-on experience with Amazon Seller Central, eBay Seller Hub, Etsy, Walmart, Shopify, or similar platforms.
- Good knowledge of Excel / Google Sheets, including filters, Pivot Tables, VLOOKUP/XLOOKUP, and basic data analysis.
- Experience with ERP and inventory management systems is preferred.
- Good understanding of SKU management, inventory synchronization, order processing, and fulfilment.
- Knowledge of e-commerce product listing and catalogue management.
- Strong analytical and problem-solving skills.
- Good written and verbal communication skills.
- Ability to coordinate with multiple departments and manage deadlines.

Jewellery Industry Experience – Preferred Candidates with experience in Jewellery, Diamonds, Gemstones, Fashion Jewellery, or Luxury Products will be preferred.

Knowledge of jewellery product attributes such as gold/platinum/silver, diamonds, gemstones, carat weight, metal weight, certification, SKU/product codes, and jewellery specifications will be an advantage.

Qualification

- Bachelor's degree in E-Commerce, Marketing, Business Administration, Commerce, or a related field.
- 2–5 years of relevant experience in e-commerce marketplace operations.
- Jewellery industry experience will be an added advantage.

Key Performance Areas
- Marketplace sales and operational performance
- Listing accuracy and catalogue quality
- Inventory accuracy and stock availability
- Order processing and fulfilment
- Marketplace account health
- Timely reporting and MIS
- Reduction in listing/order/inventory errors
- Coordination with internal teams

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 E-Commerce Operations & Marketplace Specialist – Jewellery Industry (Mumbai)
🏢 C Mahendra Infojewels
📍 Mumbai