About the role :

A GCP Support Engineer is a technical professional with 10 - 15 years of experience responsible for providing support to customers using Google Cloud Platform (GCP). This role involves troubleshooting, resolving technical issues, optimizing cloud infrastructure, and ensuring customer satisfaction.

Skill Set :

- Robust understanding of GCP core services (e.g. GKE, IAM, Monitoring, Cloud SQL, Pub/Sub, etc.)
- Terraform - Good hands-on experience with TFE
- Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation)
- Good understanding of Kubernetes, Docker, and containerization platforms
- CI/CD - End-to-end deployment process using any tool - Jenkins, GitHub, ArgoCD, GCP Pipeline, and any orchestration tools
- Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on GCP
- GCP certification is mandatory

Responsibilities :

1.

Technical Support :

- Provide expert-level support for GCP services, including security and roles.
- Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.




- Debug and resolve issues related to application deployment, scaling, and monitoring on GCP.

2.

Infrastructure

Management :

- Assist customers with setting up, configuring, and managing GCP environments.
- Guide customers on best practices for deploying and managing workloads on GCP.
- Help customers migrate on-premises applications to GCP.

3. Networking and Security :

- Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.
- Provide guidance on securing GCP environments, including IAM roles, policies, encryption, and compliance.
- Assist with configuring and troubleshooting GCP Load Balancers, Route 53, and Direct Connect.

4.

Performance

Optimization :

- Analyse and optimize the performance of GCP resources and applications.
- Provide recommendations for cost optimization, resource allocation, and autoscaling.

5.

Incident

Management :

- Respond to and resolve customer-reported incidents in a timely manner.
- Escalate complex issues to GCP product teams and follow up until resolution.

📌 DevOps Engineer - Google Cloud Platform (India)
🏢 h3-Technologies
📍 India