Desktop Engineer – Job Responsibilities

- Provide comprehensive IT technical support to end users through phone calls, emails, ticketing systems, and chat-based support tools.
- Deliver both onsite (desk-side) and remote technical assistance to troubleshoot and resolve user issues efficiently.
- Diagnose and resolve technical issues related to Windows operating systems, Microsoft Outlook, Office applications, system performance, software installation, and desktop-related problems.
- Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.
- Manage and support user accounts, password resets, group memberships, and access permissions using Active Directory.
- Perform basic network troubleshooting, including issues related to DNS, DHCP, IP configuration, connectivity, LAN/Wi-Fi, and network access.
- Troubleshoot hardware-related problems and perform system assembly, disassembly, component replacement, and basic hardware upgrades when required.
- Install and configure operating systems, drivers, applications, security software, and required system updates.
- Create, update, prioritize, and close incidents and service requests using IT ticketing systems, ensuring issues are resolved within defined SLAs.
- Escalate complex technical issues to the appropriate L2/L3 support teams, network teams, application teams, or vendors and follow up until resolution.
- Coordinate effectively with end users, internal IT teams, and third-party vendors to ensure smooth resolution of technical issues.
- Maintain proper documentation of incidents, troubleshooting steps, resolutions, asset information, and user interactions.
- Assist with IT asset management, including tracking desktops, laptops, peripherals, and other IT equipment.
- Monitor and respond to customer satisfaction feedback, identify recurring issues, and take appropriate action to improve the overall user support experience.




- Follow organizational IT policies, security procedures, and standard troubleshooting processes while providing technical support.
- Ensure timely communication with users regarding the status, progress, and resolution of reported incidents and service requests.

About Company :Progressive Infotech is a leading provider of Transformation Services which spans across Cloud, Digital and Operations. We have been reinventing ourselves to remain relevant to the global marketplace and bring significant value to our client’s engagements. With its robust delivery process and Integrated Quality Management System certified for ISO 9001:2008, ISO 20000-1:2005, as well as ISO 27001: 2005 standards and Governance models based on COBIT, Progressive is constantly redefining the way services are being delivered and consumed by our clients across the globe with assurance on sharper experience and superior outcomes. Founded in the year 1998, Progressive’s presence has grown to over 130+ locations with 1200+ associates spread across India, USA and the Middle East. Progressive Infotech also has ventured into international market through subsidiaries in USA and Middle East, to cater to the North America, Middle East, and African markets. For its globally distributed customers, Progressive has set up a state-of-the-art Hybrid NOC at its sprawling facility in NOIDA, the National Capital Region of Delhi. With over 27 years of experience across various Industry verticals, Progressive has traversed the journey from being a large VAR to a Cloud, Digital and Operations Transformation Services Company today. Our focus is to help our customers maximize returns on their existing IT investments, help manage the IT as well Transform IT to align with the constantly changing demands of their business. We differentiate through our agile, versatile, and razor-sharp focus on customer experience. Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Indore)
🏢 Progressive Infotech
📍 Indore