Job Summary

We are looking for a skilled and service-oriented Desktop Support Engineer to provide technical support to employees and ensure the smooth functioning of desktops, laptops, peripherals, operating systems, applications, and network connectivity. The candidate will be responsible for troubleshooting IT issues, maintaining systems, and providing timely resolution to end users.

Key Responsibilities

- Provide first-level and second-level technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Install, configure, maintain, and troubleshoot Windows operating systems and desktop applications.
- Diagnose and resolve hardware, software, OS, and connectivity-related issues.
- Configure and troubleshoot LAN, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and basic network connectivity issues.
- Install and configure computer systems, applications, drivers, and security updates.
- Handle user account creation, password resets, access-related issues, and basic Active Directory support.
- Troubleshoot Microsoft Office 365 applications such as Outlook, Teams, Word, Excel, and PowerPoint.
- Maintain IT assets and ensure proper tracking of desktops, laptops, peripherals, and accessories.
- Perform regular system updates, antivirus checks, patches, and preventive maintenance.
- Respond to IT support tickets and ensure incidents are resolved within the defined SLA/TAT.
- Escalate complex hardware, software, network, or security issues to the appropriate technical team.
- Provide remote and on-site technical support to users whenever required.
- Maintain proper documentation of incidents, troubleshooting activities, and resolutions.
- Coordinate with vendors for warranty, repairs, replacements, and technical support.




- Support new employee onboarding by preparing systems, creating accounts, installing required applications, and configuring access.
- Ensure compliance with organizational IT security policies and procedures.
- Participate in IT infrastructure maintenance, audits, upgrades, and other projects as required.

Required Skills

- Strong knowledge of Windows 10/11 operating systems.
- Good understanding of computer hardware and peripherals.
- Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
- Basic knowledge of Active Directory and Group Policy.
- Valuable knowledge of Microsoft Office / Microsoft 365 applications.
- Troubleshooting skills for hardware, software, and network issues.
- Knowledge of antivirus, endpoint security, and system patching.
- Good ticketing, documentation, and incident-management skills.
- Strong problem-solving and analytical abilities.
- Good communication and interpersonal skills.
- Ability to work independently and handle multiple support requests.

Educational Qualification

- Diploma / B.E. / B.Tech / B.Sc. / BCA / MCA in Computer Science, Information Technology, or a related field.
- Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications will be an added advantage.

Desired Candidate Profile

- 2–5 years of experience in Desktop Support / IT Support / Technical Support.
- Strong customer-service orientation and ability to interact professionally with employees at all levels.
- Ability to work under pressure and prioritize issues based on urgency and business impact.
- Willingness to work on-site and provide support during extended hours when required.
- Good documentation and follow-up skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Saravanampatti)
🏢 KG Information System Private Limited ( KGiSL)
📍 Saravanampatti