We are looking for a customer-focused Desktop Support Engineer (L1) to provide first-level technical support to end users. The candidate will be responsible for troubleshooting hardware, software, operating system, and basic network-related issues and ensuring timely resolution of user queries.

Key Responsibilities

- Provide L1 support for desktops, laptops, printers, scanners, and peripherals.

- Troubleshoot Windows 10/11, MS Office, Outlook, and basic software issues.

- Perform basic hardware troubleshooting and system setup.

- Install and configure operating systems, software, and applications.

- Support Active Directory tasks such as password resets and domain joining.

- Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.

- Install and troubleshoot local and network printers.

- Create, update, and close incidents/service requests through the IT ticketing

system.

- Provide remote support to users using remote access tools.

- Assist with software updates,



OS patch management, and preventive

maintenance.

- Maintain IT asset records and update system documentation.

- Escalate complex technical issues to the L2/L3 team or vendors.

- Ensure user issues are resolved within defined SLA timelines.

Required Skills

- Windows 10/11 Troubleshooting

- MS Office & Outlook

- Basic Active Directory

- Basic Networking – TCP/IP, LAN, Wi-Fi, DNS, DHCP, VPN

- Hardware & Software Troubleshooting

- Printer Troubleshooting

- IT Ticketing/ITSM Tools

- Remote Support Tools

- Valuable communication and customer support skills

Qualifications

- Bachelor's degree in computer science, Information Technology, or related field.

- 1–2 years of experience in Desktop/IT Support

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Kalyan)
🏢 RSR Infotech
📍 Kalyan