Desktop Support Engineer

Qualification : Diploma / B.E. / B.Tech in Computer Science, IT, Electronics or related discipline.

Experience : 1-3 years of experience in Desktop Support or IT Helpdesk setting.

Salary : upto 6 LPA

Location : Peenya, Bangalore

Responsibilities

Provide L1/L2 technical support to end users, ensure availability of IT assets and services, and maintain endpoint devices, user accounts, and local IT infrastructure.

Key Responsibilities

- End User Support & Service Delivery

 Provide onsite and remote technical support to users.

 Troubleshoot hardware, software, network, printer, and application issues.

 Resolve incidents and service requests within defined SLAs.

 Support desktops, laptops, printers, mobile devices, and peripherals

- Desktop & Endpoint Management

 Install, configure, and maintain Windows/macOS operating systems.

 Perform OS installation, imaging, upgrades, and patching.

 Monitor endpoint health and performance.

 Deploy hardware such as desktops, laptops, workstations, switches, VCON equipment, and CCTV systems

- User Account & Access Management

 Create, modify, disable user accounts.

 Reset passwords and unlock accounts.

 Support MFA, VPN, email, Teams, OneDrive, and SharePoint access.

 Ensure access provisioning complies with security policies.





- Network & Infrastructure Support

 Troubleshoot LAN connectivity issues.

 Support physical network cabling and passive network components.

 Monitor and maintain LAN hardware functionality.

 Assist in data center activities under senior team guidance.

- Hardware & Vendor Coordination

 Diagnose hardware failures and coordinate repairs.

 Assist with hardware part replacements.

 Log and track support calls with OEMs/vendors.

 Coordinate warranty and AMC support activities.

- Documentation & Continuous Improvement

 Document incidents, solutions, and configurations.

 Work with other IT teams on projects and rollouts.

 Identify opportunities to improve user experience and operational efficiency.

Required Skills

 Windows 10/11 Administration

 Microsoft 365 (Outlook, Teams, OneDrive)

 Active Directory basics

 Network troubleshooting (LAN/WAN)

 Hardware troubleshooting (Desktop/Laptop/Printer)

 Remote support tools

 VPN and MFA support

 Good communication and customer service skills

Key Performance Indicators (KPIs)

 Ticket resolution within SLA

 Desktop/Laptop uptime

 User satisfaction

 First-call resolution rate

 Asset deployment turnaround time

 Patch compliance percentage

📌 Desktop Support Engineer (Karnataka)
🏢 ALPAULS
📍 Karnataka