Desktop Support Analyst (Lead-Level Support)

Salem, Oregon Area

Onsite

Overview

We are seeking a Desktop Support Analyst to provide hands-on technical support while helping elevate the maturity of the support function. This individual will serve as a lead presence, mentoring junior staff and improving service delivery.

Key Responsibilities

Provide Tier 1–2 support (70% tickets / 30% project work)

Troubleshoot hardware/software issues (PCs, peripherals, applications)

Image, configure, deploy, and maintain end-user devices

Support network connectivity issues and workstation integrations

Assist with system rollouts, upgrades, and deployments

Document processes and improve support workflows

Mentor junior team members and elevate team capability

Required Qualifications





3–6+ years of desktop / IT support experience

Strong troubleshooting skills across Windows environments

Experience with device imaging, deployments, and endpoint configuration

Basic networking knowledge (connectivity, DNS, VPN troubleshooting)

Experience supporting 1000+ users preferred

Ideal Candidate Profile

Natural leader — can “take ownership and run with it”

Comfortable in rapid-growing environments with evolving processes

Strong communicator with a service-first mindset

Able to bring structure and mentorship to a developing team

📌 Desktop Analyst (Salem)
🏢 Sollu C I O Community
📍 Salem