- Handle the Operations related activities of the PRODUCT portfolio including repayment schedule regeneration post receipt from escrow accounts.

- Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant

- Handling MIS Reports publishing and ensuring net of TDS activities

- Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT

- Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT

- Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.

- Monitor PRODUCT repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team

- Conduct impact analysis and accordingly update systems after approval from the business team

- Release communication about rate increase or decrease to customer and update the web-portal system accordingly.





- Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.

- Ensure compliance to all Audit / NHB/ IRB regulations.Foster collaborate relationships with sales managers to ensure optimal communication and focus between sales and processing.

- Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.

- Seek out current technology options for increased quality and efficiency including due diligence of the vendor and product onboarding.

- Ensure nil critical and repeated audit observations as well as nil open customer complaints beyond defined time lines

- Review operational scorecards to determine root cause of exceptions and detect trends. Identify training opportunities, potential system or process enhancements, and performance development needs

📌 Deputy Manager:Retail Operations_AFL (Pune)
🏢 Axis Finance
📍 Pune