Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and engaging convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO
Duties:
1. Achieving defined number of LBS in Franchisee 2.
Activate
Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management –High engagement levels to be maintained at Branch levels with support from ISM.
- APE – new business growth as per AOP 5. Renewal book/Persistency – maintain desired level of First Year and overall persistency across channels 5. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 6. Engage with Branches and influence and support them for driving insurance business.
- Cross functional engagement within CHL with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS 8.Strategize and Plan to ensure business delivery through Activity management and other initiatives 9.
Business
Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 10. Industry/competition knowledge and countering with strengths that we have in CHL 11. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training & Development basis DAP for individual team member.
Ensure
Controls and Audit are in place as required by IRDA & CHL Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively.
Facilitate Quality
Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHL, Sales Process, Underwriting norms and Compliance guidelines.
Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.