Key Responsibilities

1. Sales & Business Performance

· Achieve monthly sales targets assigned to the store/department.

· Set and execute sales performance goals to improve revenue and profitability.

· Monitor daily sales performance and identify areas for improvement.

· Develop strategies to increase sales through cross-selling, upselling, and outdoor business opportunities.

· Drive promotional campaigns and ensure successful execution at the store level.

· Track team performance and take corrective measures wherever required.

2. Store Operations & Management

· Monitor and manage the day-to-day functioning of the store.

· Ensure smooth coordination between sales, operations, finance, inventory, and support teams.

· Monitor store ambience, hygiene, housekeeping, product displays, and overall upkeep.

· Ensure adherence to company policies, processes, and operational standards.

· Oversee all aspects of store operations to ensure a smooth customer experience.

3. Team Management

· Lead, motivate, and manage the store sales team effectively.

· Prepare staff rosters and manage employee attendance and leave applications.

· Monitor individual and team productivity and performance.

· Conduct regular performance reviews and provide feedback to team members.

· Support the hiring, training, onboarding, and assessment of store employees.

· Identify training needs and help improve the product knowledge and selling skills of the team.

4. Customer Service & Client Handling

· Ensure a customer-centric approach across all store operations.

· Handle customer queries, concerns, and complaints professionally.

· Ensure excellent service quality and customer satisfaction.

· Maintain strong customer interaction and relationship management.

· Support the team in handling difficult customer situations and resolving issues effectively.

5. Inventory & Product Management





· Monitor stock levels and ensure adequate availability of products.

· Oversee inventory movement and coordinate with relevant teams for stock replenishment.

· Monitor and report unsellable, damaged, or slow-moving stock.

· Ensure proper product display and merchandising within the store.

· Maintain accurate records related to inventory and store stock.

6. Finance & Cash Management

· Monitor daily store-related financial activities.

· Ensure proper cash handling and daily cash pick-up processes.

· Verify and tally card transactions and card collections.

· Maintain and monitor store petty cash.

· Ensure daily financial and sales reports are prepared and submitted accurately.

7. Reporting & MIS

· Prepare and share daily sales reports.

· Prepare and submit staff performance/attendance reports.

· Track sales, targets, productivity, inventory, and other relevant store KPIs.

· Maintain basic MIS and Excel records as required by management.

8. Business Development

· Identify opportunities for generating additional business.

· Develop and implement strategies for cross-selling and upselling.

· Explore and develop outdoor sales/business opportunities.

· Build relationships with potential customers and local business clients.

· Support promotional activities and campaigns to increase store footfall and sales.

Candidate Profile

· Strong experience in retail electronics sales/store management.

· Proven ability to handle and motivate a sales team.

· Good knowledge of consumer electronic products.

· Strong communication and interpersonal skills.

· Excellent customer handling and interaction skills.

· Target-oriented and result-driven approach.

· Customer-centric attitude with a positive and skilled personality.

· Good problem-solving and decision-making skills.

· Basic working knowledge of MS Excel.

· Ability to manage multiple store operations simultaneously.

· Willingness to take ownership of sales and operational responsibilities.

📌 Department Sales Manager (Indore)
🏢 CII - Model Career Centre
📍 Indore