Truelabs is a customer engagement and growth platform built for restaurants and businesses. We’re looking for a Customer Support Specialist to help our customers get the most out of the platform and ensure their issues are resolved quickly.

What you’ll do

- Handle customer queries through calls, WhatsApp, email and other support channels.
- Help customers understand and use Truelabs.
- Troubleshoot basic product and account-related issues.
- Coordinate with the internal tech/product team when required.
- Follow up with customers and make sure issues are properly closed.
- Maintain basic records of customer issues and feedback.
- Collect customer feedback and share it with the product team.

What we’re looking for
- Good communication skills, both written and verbal.




- Comfortable speaking with customers over the phone.
- Basic understanding of web-based software/SaaS products.
- Good problem-solving and follow-up skills.
- Patient, organised and responsible.
- Freshers can also apply if they have good communication skills.

What you’ll get
- Work with a growing SaaS product used by restaurants and businesses.
- Opportunity to learn customer success, SaaS and product operations.
- Market-competitive salary based on experience.

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: Remote

📌 Customer Support Specialist (India)
🏢 Truelabs Growth Private
📍 India