Job Summary

The RM (Relationship Management) Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication,

problem-solving skills, and a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

- Act as the primary point of contact for students, addressing their inquiries via calls,

emails, and in-person interactions.
- Guide students on course details, enrollment processes, academic schedules, and

exam registrations.
- Provide personalized support to students, ensuring they stay motivated and engaged

throughout their studies.
- Handle and resolve student concerns efficiently, ensuring a positive learning

experience.
- Maintain and update student records, attendance, and feedback in the system.
- Collaborate with faculty, academic coordinators, and other departments to enhance

student experience.
- Assist students with fee payments, installment plans, and financial queries.
- Conduct regular follow-ups with students to track their progress and address any





challenges.
- Organize student engagement activities, webinars, and academic workshops.
- Ensure adherence to company policies and escalate complex issues to senior

management when necessary.

Key Requirements

- Bachelor’s degree in any discipline (Education, Business Administration, or related

fields preferred).
- Minimum 1 year of experience in student relationship management, customer service,

or academic administration.
- Robust verbal and written communication skills in English (knowledge of Hindi or

regional languages is a plus).
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
- Excellent interpersonal and problem-solving skills.
- Ability to work in a fast-paced setting and handle multiple student queries

efficiently.
- High level of patience, empathy, and customer service orientation.

Job Types: Full-time, Permanent

Benefits

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Specialist (Kochi)
🏢 Indian institute of commerce Lakshya
📍 Kochi