Customer Support Specialist-Inbound-BRANCH BANKING-Enterprise Business Solutions - EBS - Handle inbound customer support queries related to branch banking and enterprise business solutions.
- Provide assistance and solutions to customers in a professional and timely manner.
- Work closely with banking products and services to resolve customer issues.
- Maintain transparent communication and documentation of customer interactions.
- Support the enterprise business solutions team by managing customer requests and feedback.
- Ensure customer satisfaction through effective problem-solving and service delivery.
- Collaborate with internal teams to escalate and resolve complex issues.
- Adapt to banking domain requirements and maintain confidentiality and compliance standards.
📌 Customer Support Specialist - Branch Banking (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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