Role & responsibilities

We are looking for a customer-focused Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

- Handle customer queries through voice, email, chat, or other support channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain a qualified and positive interaction with customers.
- Troubleshoot basic customer issues and escalate complex cases to the appropriate team.
- Follow established SOPs, processes, and quality guidelines.
- Maintain accurate records of customer interactions and update CRM/ticketing systems.
- Meet defined SLA, productivity, quality, and customer satisfaction targets.
- Follow up with customers when required to ensure proper resolution.
- Identify recurring customer issues and report them to the relevant teams.
- Maintain confidentiality of customer and company information.

📌 Customer Support Representative (Bengaluru)
🏢 Joulestowatts
📍 Bengaluru