We are looking for a Customer Support Executive to handle customer queries related to billing, payments, invoices, accounts, renewals, and service subscriptions. The role involves regular customer follow-ups and working with our billing/customer management systems.

Key Responsibilities

- Handle customer queries related to billing, invoices, payments, refunds, and accounts.

- Manage and follow up on hosting, domain, SSL, email, VPS, and other service renewals.

- Contact customers for pending payments and upcoming/overdue renewals.

- Assist customers with payment and renewal-related issues.

- Maintain accurate customer and billing records in the internal system.

- Coordinate with Accounts, Sales, Technical Support, and Operations teams when required.

- Handle customer communication through email, chat, phone, and tickets.

- Identify renewal/cancellation risks and make efforts to retain customers.





- Ensure timely resolution of billing and renewal-related queries.

- Requirements1–3 years of experience in customer support, billing, accounts, renewals, or customer success.

- Excellent verbal and written communication skills.Positive customer handling and problem-solving skills.

- Comfortable working with software systems and learning new tools.Good knowledge of Excel/Google Sheets.

- Strong follow-up and attention to detail.

- Ability to work with targets and deadlines.

- Experience in web hosting, SaaS, telecom, IT services, or subscription businesses is an advantage.

- Experience with WHMCS or similar billing/CRM systems is an added advantage, not mandatory.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

- Paid sick time

- Provident Fund

Work Location: In person

📌 Customer Support Executive (Nashik)
🏢 MilesWeb Internet Services
📍 Nashik