Job Summary:

Incheon Kia is looking for a Customer Support Executive to handle customer interactions and provide a smooth and professional customer experience.

The candidate will be responsible for handling customer enquiries, making follow-up calls, scheduling service appointments, resolving customer concerns, and coordinating with the sales and service teams.

Key Responsibilities:

- Answer inbound customer calls and respond to enquiries professionally.
- Make outbound calls for customer follow-ups, promotions, and feedback.
- Schedule vehicle service and maintenance appointments.
- Provide information about vehicle models, features, pricing, offers, and services.
- Handle customer complaints and escalate complex issues to the appropriate department.
- Coordinate with the sales, service, and spare parts departments to ensure timely customer support.

Required Skills:

- Excellent verbal communication and listening skills.




- Robust customer service orientation and interpersonal skills.
- Basic knowledge of automobiles and vehicle maintenance.
- Ability to handle customer complaints calmly and professionally.
- Computer proficiency and familiarity with CRM systems.
- Good problem-solving and multitasking abilities.
- Fluency in English and Malayalamis preferred.

Educational Qualifications:

- Higher Secondary (12th Pass) or Graduate in any discipline.
- Diploma or certification in Customer Service is an advantage.
- Previous experience in a call center, customer support, or automotive industry is preferred.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Kochi)
🏢 Incheon KIA
📍 Kochi