We are looking for a proactive and customer-focused Customer Support Executive to manage customer communication, resolve queries, improve order conversions, and coordinate closely with our operations team.

The ideal candidate should have experience in D2C / e-commerce, preferably with a fashion or textile background, and should be comfortable working across multiple communication channels.

Role & responsibilities

- Handle customer queries and support through Phone, WhatsApp and Email with prompt resolution.
- Manage customer communication regarding orders, delivery, exchanges, returns and RTOs.
- Maintain accurate reports for RTOs, returns, exchanges and reverse shipments.
- Coordinate with the operations team to ensure smooth resolution of customer and order-related issues.
- Coordinate with logistics partners and aggregators to ensure RTO/reverse consignments are received back on time.
- Follow up with customers and logistics partners on pending shipments and returns.
- Conduct abandoned checkout calling to convert potential customers into successful orders.
- Maintain customer/order data and provide regular reports to the management.




- Identify recurring customer issues and work with the operations team to improve processes.

Preferred candidate profile

Location: Jaipur

Experience: 13 years

Employment Type: Full-time

Prefrence- Male , 25-30 years of age

Requirements

- 13 years of experience in customer support / e-commerce / D2C operations.
- Experience with Shopify is preferred.
- Candidates from fashion, apparel or textile backgrounds will be preferred.
- Excellent communication skills in English and Hindi.
- Strong follow-up and coordination skills.
- Good working knowledge of Excel/Google Sheets.
- Ability to multitask and work in a fast-paced workplace.
- Customer-first approach with strong problem-solving skills.

Perks and benefits

Incentives

Performance-based incentives linked to RTO reduction, reverse shipment conversion and successful abandoned-checkout conversions. Incentive structure will be discussed during the interview.

If you are someone who enjoys customer interaction, problem-solving and working in a fast-paced fashion D2C environment, wed love to hear from you.

📌 Customer Support Executive (Jaipur)
🏢 EVEMEN
📍 Jaipur