Customer Support Executive

Experience: 1–3 Years

Location: Chandigarh / Panchkula / Tri-City

Employment Type: Full-Time

Department: Customer Support

About the Role

We are looking for a customer-focused and proactive Customer Support Executive to join our team. The ideal candidate should have 1–3 years of experience in chat-based customer support, along with good communication skills and the ability to handle occasional customer calls.

A basic understanding of technical issues, troubleshooting, and digital tools will be an added advantage.

Key Responsibilities

- Handle customer queries primarily through chat/email support in a timely and professional manner.

- Handle occasional inbound/outbound calls whenever required.

- Understand customer concerns and provide accurate and effective solutions.

- Troubleshoot basic technical issues and guide customers through simple resolution steps.

- Escalate complex technical or customer-related issues to the appropriate team.

- Maintain a high level of customer satisfaction and ensure timely resolution of queries.

- Follow defined customer support processes, SLAs, and escalation procedures.

- Maintain accurate records of customer interactions, issues, and resolutions.

- Coordinate with internal teams such as Technical, Operations, Product, or Sales whenever required.

- Identify recurring customer issues and communicate them to the relevant team for improvement.





- Maintain a professional and positive approach while handling difficult or challenging customers.

Required Skills & Qualifications

- 1–3 years of experience in Customer Support, preferably in a chat-support process.

- Excellent written and verbal communication skills.

- Comfortable handling chat-based customer interactions.

- Basic knowledge of technical troubleshooting and common software/digital tools.

- Ability to understand and resolve customer problems logically.

- Good typing speed and attention to detail.

- Solid problem-solving and customer-handling skills.

- Ability to work independently as well as with cross-functional teams.

- Willingness to handle occasional calls as part of the support process.

Good to Have

- Experience in technical/customer support.

- Familiarity with CRM, ticketing, chat-support, or helpdesk tools.

- Experience working with SaaS, technology, e-commerce, or digital products.

- Basic understanding of browsers, applications, login/access issues, connectivity issues, and other common technical problems.

What We Offer

- Opportunity to work in a technology-driven and growing organization.

- Exposure to both customer support and basic technical troubleshooting.

- Learning and development opportunities.

- Collaborative and supportive work environment.

- Career growth opportunities based on performance.

📌 Customer Support Executive (Panchkula)
🏢 IDEACLAN PRIVATE
📍 Panchkula