About the Role We are looking for a Customer Support Executive to handle customer communication across WhatsApp, Instagram and phone.
The main goal is simple: customers should receive quick, accurate and helpful responses.
Key Responsibilities Respond to customer queries on WhatsApp, Instagram and other channels Answer questions about lens shades, powers, availability and orders Confirm customer requirements before dispatch when required Provide order and delivery updates Handle customer complaints professionally Follow up with customers regarding pending information Coordinate with the operations team for order-related issues Follow up on NDR and delivery-related cases Record important customer issues and follow-ups Escalate difficult cases to the Operations Executive/Owner Ensure no customer message is left unanswered Requirements Good Hindi communication Basic to good English communication Good typing speed Comfortable using WhatsApp and Instagram Basic computer knowledge Polite but confident communication Good follow-up skills Patient when dealing with difficult customers Fast learner Responsible and punctual Previous experience in e-commerce, customer support, retail or D2C brands is preferred but not mandatory.
Performance Expectations
First response within 10 minutes during working hours No unanswered customer messages at the end of the shift Fast resolution/follow-up of customer issues Accurate information—no guessing or giving customers incorrect information Proper coordination with operations for urgent orders Important We are looking for someone who is fast, responsible and proactive. This is a hands-on customer support role, not just a phone-answering position.