Customer Support Executive (Gurugram)

Customer Support Executive (Gurugram)

17 Sep
|
FIS
|
Gurugram

17 Sep

FIS

Gurugram

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.

- Process customer orders, answer questions about products/services, and provide solutions to issues through effective communication skills.

- Identify opportunities for upselling/cross-selling of relevant products/services to increase revenue growth.

- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 0-0.6 years of experience in BPO/Call Centre environment or related field.

- Excellent English language proficiency (written & spoken) with ability to communicate effectively over phone lines.

- Solid understanding of international voice process procedures and protocols.

- Ability to work on rotational shifts including evenings, nights, weekends, holidays as per business requirements.

📌 Customer Support Executive (Gurugram)
🏢 FIS
📍 Gurugram

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