We are looking for a Customer Support Executive to manage customer queries and provide excellent support across our e-commerce platforms.

Key Responsibilities

- Handle customer queries through phone, WhatsApp, and E-mail.
- Assist customers with product information, orders, returns, replacements, and product usage.
- Understand customer concerns and provide suitable solutions.
- Follow up with customers regarding unresolved issues.
- Collect genuine customer feedback about products and services.
- Encourage customers to share their honest experience through appropriate platform feedback/review options.
- Record customer feedback and identify common issues or suggestions.
- Coordinate with the internal team to resolve customer complaints.
- Maintain customer support records and daily reports.
- Provide regular updates regarding customer issues, feedback, and resolutions.
- Maintain a polite, skilled, and helpful communication style.

Requirements




- Good verbal and written communication skills.
- Basic knowledge of MS Excel and computers.
- Comfortable using WhatsApp, email, and e-commerce platforms.
- Good customer-handling and problem-solving skills.
- Ability to follow up with customers professionally.
- Freshers with good communication skills can apply.

Key Skills Customer Support | Customer Service | E-commerce | Customer Feedback | Communication | Complaint Handling | MS Excel | WhatsApp | Email Support

How to Apply

Interested candidates can apply through Indeed or send their CV/resume on WhatsApp at (phone hidden).

Please mention “Customer Support Executive” while sending your CV.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Mira Road)
🏢 Khrisha Enterprises
📍 Mira Road