Chat Support Executive – Customer Support

Company: House of EdTech (Goenka Kachave LLP)

Location: Salt Lake, Sector 5, Kolkata – Work from Office

Job Type: Full-Time

Experience: 1-2 Years | Freshers welcome

About the Role

House of EdTech is looking for a Chat Support Executive to join our Learner Support team. You’ll assist learners through chat and email, resolve queries, and ensure a smooth learning experience.

Job Details

- Work Days: 6 days/week (Sunday WFH + 1 rotational weekly off)
- Work Hours: 11 AM – 8 PM
- Location: Salt Lake, Sector 5, Kolkata
- Device: Personal laptop required
- Joining: Immediate joiners preferred

What You'll Do
- Handle learner queries through chat and email
- Help users with course access, navigation, and platform-related issues
- Understand concerns and provide quick, effective solutions
- Escalate complex issues to the relevant teams
- Maintain a professional and customer-first approach
- Identify recurring issues and suggest improvements
- Coordinate with tech, product, and operations teams

What We're Looking For
- Strong written and verbal communication in English and Hindi
- Good problem-solving and customer-handling skills
- Basic knowledge of digital tools and online platforms




- Patience, empathy, and professionalism
- 1–2 years of customer support experience; freshers can apply
- Bachelor's degree preferred

What We Offer
- Performance-based incentives
- Mentorship and learning opportunities
- Collaborative and growth-focused work environment
- Chance to make an impact in the EdTech industry

About House of EdTech House of EdTech is a high-growth EdTech organization founded by IIT Kharagpur alumni Aditya Goenka and Aditya Kachave. We provide outcome-driven professional education across AI, Finance, Data, Product Management, and Business Skills, serving 5M+ learners across India and global markets.

Our brands include Be10x, Office Master, AI for Techies, Dr. Finance, Profit Uni, and Springpad.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):
- Do you have your own laptop that you can use for work?

Education:
- Bachelor's (Required)

Experience:
- Customer support: 1 year (Required)

Language:
- English (Required)

Work Location: In person

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