Job Title: Customer Support Executive – Voice ProcessProcess: US-Based Payment Gateway Network Work Schedule: 5 Days Working 2 Rotational Week-Offs Shift: 24/7 Rotational Shifts Experience: Minimum 6 Months of Voice Process Experience Salary: Up to ₹35,000 per month Roles & ResponsibilitiesHandle inbound and outbound customer calls for a US-based payment gateway network. Assist customers with payment-related queries, transactions, account-related concerns, and technical issues. Understand customer concerns and provide accurate and timely resolutions.

Follow standard operating procedures (SOPs) and maintain process compliance. Verify customer/account details as per security and authentication guidelines. Troubleshoot basic payment and transaction-related issues and escalate complex cases to the appropriate team.

Maintain accurate records of customer interactions and update the CRM/system accordingly. Ensure high-quality customer service while meeting defined performance and quality targets. Handle customers professionally and maintain a positive customer experience.

Work effectively in a 24/7 rotational shift environment,



including rotational week-offs. Follow company policies, data-security guidelines, and compliance requirements.

Candidate

RequirementsMinimum 6 months of experience in a voice/customer support process is mandatory. Excellent verbal communication skills in English. Comfortable communicating with US-based customers. Positive listening, problem-solving, and interpersonal skills.

Ability to work in rotational shifts and rotational week-offs. Basic computer knowledge and familiarity with CRM/customer support tools. Candidates should be customer-focused, confident, and professional.

Key SkillsExcellent English communication Customer handling Active listening Problem solving Payment/transaction support CRM handling Conflict resolution US customer interaction Multitasking Compensation & BenefitsSalary: Up to ₹35,000 per month 5 days working 2 rotational week-offs 24/7 rotational shifts Opportunity to work with a US-based payment gateway process Professional growth and career development opportunities

📌 Customer Support Executive (Mumbai)
🏢 Careergate Solutions
📍 Mumbai