? We’re Hiring: Customer Support Executive – Junior/Fresher

Brand: Built Athletics

Website: www.shopbuilt.com

Locations: Mumbai / Gurugram

Experience: Freshers and candidates with 0–1 year of experience

Employment type: Full-time

Built Athletics is looking for a customer-focused and detail-oriented Customer Support Executive to join our growing ecommerce team. The role will involve handling pre-order and post-order customer interactions, order verification calls, and query resolution across our online channels.

Key Responsibilities

- Make confirmation calls for new customer orders, especially COD orders.
- Verify customer details, product selection, size, address, and delivery preferences.
- Handle customer queries related to products, sizes, availability, pricing, shipping, delivery, cancellations, returns, and exchanges.
- Respond to pre-order and post-order queries through WhatsApp, phone, email, and other support channels.
- Update order details, customer interactions, and call outcomes accurately in internal systems.
- Coordinate with warehouse, logistics, and operations teams for order-related issues.
- Track pending, cancelled, returned, exchanged, and undelivered orders.
- Escalate complex customer concerns to the relevant team.
- Follow customer-support SOPs and maintain a high standard of communication.




- Help improve customer experience and reduce order cancellations and delivery failures.

Required Skills

- Good verbal and written communication skills.
- Basic knowledge of MS Excel or Google Sheets.
- Comfortable speaking with customers over the phone.
- Basic hands-on knowledge of Shopify, BiteSpeed, and Unicommerce.
- Valuable attention to detail while checking orders and customer information.
- Ability to work with multiple orders and customer queries simultaneously.
- Customer-first attitude with patience and problem-solving ability.
- Willingness to learn ecommerce operations and support processes.

Education and Experience

- Graduate or undergraduate candidate from any stream.
- Freshers are welcome to apply.
- Experience in ecommerce, customer support, telecalling, D2C, retail, or order processing will be an advantage.

What You’ll Learn

- Ecommerce order management and customer experience.
- Shopify store operations.
- WhatsApp-based customer engagement through BiteSpeed.
- Order verification and fulfilment workflows through Unicommerce.
- Returns, exchanges, logistics coordination, and D2C operations.

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📌 Customer Support Executive (Mumbai)
🏢 Built Athletics
📍 Mumbai