Responsible for handling customer calls, payment follow-ups, resolving queries, and assisting customers with repayment-related concerns. Maintain accurate records, follow up on pending payments, and achieve assigned collection targets while maintaining professional customer communication.
Roles & Responsibilities:
- Handle inbound and outbound customer calls.
- Follow up with customers regarding pending payments.
- Resolve customer queries related to payments and accounts.
- Maintain accurate call and customer records.
- Achieve assigned collection and productivity targets.
- Follow company policies and maintain qualified communication.