- Handle inbound and outbound customer calls professionally.
- Understand customer queries and provide appropriate solutions.
- Maintain a high level of customer satisfaction.
- Resolve customer concerns efficiently and professionally.
- Maintain accurate records of customer interactions.
- Meet assigned quality, productivity, and performance targets.
- Follow company policies and process guidelines.
Requirements
- Graduate in any stream.
- Minimum 6 months of experience in customer service, voice process, BPO, or a related role.
- Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Customer-focused attitude with good listening skills.
- Comfortable working in a day-shift voice process.
Pay: ₹25,000.00 - ₹40,000.00 per month
Perks
- Provident Fund
Application Question(s):
- Are you comfortable with walk in Interview ?