BE THE REASON A CUSTOMER

CHOOSES US AGAIN.

WE’RE HIRING

CUSTOMER SUPPORT ASSISTANT MANAGER

Location: Noida, Sector 62 · Work from Office

Working Hours: 1:00 PM – 10:00 PM

Compensation: Competitive

Reports to: Customer Support Manager

“A great customer experience doesn’t happen by chance. It happens when the right team is led by the right person.”

THE ROLE

We’re looking for an experienced Customer Support Assistant Manager who knows that great support is more than resolving tickets.

You’ll lead people, manage customer escalations, improve processes, and make sure every interaction with our customers reflects the standard we want our brand to be known for.

This is a people + process + customer experience role for someone who has already worked in a UK customer support process and knows what it takes to manage a team in a fast-

paced environment.

WHAT YOU’LL OWN

01 Lead the team

Manage, coach and motivate a customer support team to deliver consistent service and meet performance expectations.

02 Own the customer experience

Handle complex and escalated customer issues with empathy, confidence and sound judgement.

03 Drive UK process excellence

Bring hands-on experience of UK customer support operations, customer expectations and service standards.

04 Turn problems into solutions

Identify recurring issues, understand their root causes and work with teams to improve the process.

05 Manage performance

Track team KPIs, productivity, quality, attendance and customer service performance — and take corrective action where required.

06 Coach for better conversations

Review calls, chats and emails and provide practical feedback that helps team members improve.

07 Keep communication sharp

Ensure customers receive clear, professional and accurate communication across calls,





emails and chats.

08 Escalate with ownership

Make sure difficult cases don't simply move from one desk to another. Own the resolution and drive it to closure.

YOU’LL THRIVE HERE IF...

You are the person your team turns to when the customer is unhappy, the situation is complicated, and someone needs to take charge.

 2-3 years of relevant customer support experience

 Proven experience in team handling / people management

 Strong understanding of customer service KPIs and performance management

 Excellent spoken and written English

 Confident handling international customers and different UK accents

 Strong escalation and conflict-resolution skills

 Ability to coach, mentor and develop team members

 Strong analytical and problem-solving ability

 Comfortable managing multiple priorities in a rapid-paced environment

 Organised, dependable and accountable

 Customer-first mindset with a strong sense of ownership

YOUR EXPERIENCE MATTERS

We're not just looking for someone who has managed a team.

We’re looking for someone who understands:

People → Process → Performance → Customer Experience

You should be able to look at a team's numbers, listen to its conversations, understand what's going wrong, and know what needs to change next.

WHAT YOU’LL GAIN

Lead

Take ownership of a customer support function and develop your leadership skills.





Learn

Gain deeper exposure to international customer service, UK processes and cross-functional operations.

Grow

Build towards senior leadership opportunities in Customer Experience and Customer

Support Operations.

Your Career Path

Customer Support Assistant Manager

↓

Customer Support Manager

↓

Senior Customer Support Manager

↓

Customer Experience / Operations Lead

ABOUT US A K Enterprises is a subsidiary of Dhammatek Limited, a company with more than two decades of experience in the furniture industry, prominently represented by the Dream Home

Store brand.

What began as an importer of furnishing products for the UK market has grown into a dynamic manufacturing and distribution enterprise, with offices across the UK, India and

China.

We bring together innovation, craftsmanship and sustainability to create designs that transform homes worldwide.

As we continue to grow, we're building a strong international team of people who bring enthusiasm, expertise and ownership to what they do.

WHAT WE OFFER

 Competitive compensation

 Provident Fund

 Health Insurance

 Monthly Incentives

 International work exposure

 Continuous learning and practical experience

 Opportunity to grow within the organisation

READY TO LEAD THE EXPERIENCE?

If you know how to build a strong team, manage a demanding UK process, and turn difficult customer conversations into positive experiences — we want to meet you.

Bring your experience. Lead with ownership. Make every interaction count.

Send you Updated resume at [email protected]

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Assistant (Noida)
🏢 Dhammatek
📍 Noida