Hi Dear,

Greetings..!!

We are hiring for a customer success role with OneTrust on the direct payroll for Bangalore location.

PFB details

Exp: 2-6 Yrs

Job location: Bangalore

Skills: Customer success, SAAS, B2B

Hybrid mode- 2 days WFO

Shift: European (12PM- 8/9 PM)

Interview rounds: Screening + Assessment + 2 technical (Final round face to face)

Experience and Skills Required

- Proven experience in Customer Success, Account Management, Renewals, Skilled Services, Solutions Consulting, or another customer-facing SaaS role.
- Minimum 6-8 years of experience in relevant field.
- Bachelors or Masters degree in Computer Science or related field.
- Ability to manage multiple customer engagements at once and operate effectively in a higher-volume environment.
- Strong communication skills with the ability to simplify complex concepts and guide customers clearly and confidently.
- Good technical fluency and the ability to support customers with product guidance, platform adoption, and use-case problem solving.
- Strong operational discipline, prioritization, and follow-through.
- Customer-first mindset, sound judgment,



and comfort working cross-functionally in a fast-moving environment.
- Experience handling escalations, ambiguous customer situations, and commercial or renewal-risk conversations with appropriate judgment.
- Comfort working in a pooled model with shared ownership mechanisms, standard workflows, and high expectations for responsiveness.

Preferred Background

- Experience with OneTrust products or with comparable privacy, GRC, data governance, consent, or compliance platforms.
- Experience supporting SMB, mid-market, commercial, or scaled portfolios rather than only highly strategic enterprise accounts.
- Experience serving customers across APAC, Middle East, EMEA, or other international markets.
- Experience using health scores, usage data, and customer signals to drive proactive intervention.
- Comfort operating in a lighter-touch CS motion that is structured, repeatable, commercially disciplined, and increasingly enabled by automation and AI.

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