Responsibilities

- Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.

- Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.

- Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business.

- Guide current customers through the platform, ensuring they understand its features and can leverage it effectively.

- Actively collect and analyze feedback from clients to drive product improvements.

- Work closely with the sales, marketing, and product teams to enhance customer experience and product value.





- Regularly update the management on customer feedback, success stories, and areas of improvement.

Qualifications

- Bachelors degree or equivalent in Business, Marketing, or a related field.

- Excellent command over English, both written and spoken.

- Prior experience in customer support, especially in SaaS platforms, would be an advantage.

- Familiarity with CRM tools, email marketing software, and other related platforms.

- Ability to connect with customers, understand their needs, and communicate solutions effectively.

- Ability to quickly understand customer issues and guide them towards a solution.

📌 Customer Success Executive (Surat)
🏢 Upmetrics - Ai Business Planning
📍 Surat