Hi Folks,

We are hiring for our reputed client.

Job Title: Customer Success Manager

Experience: 8–12 Years

Level: Manager/Sr Manager

Location: Work from Home / Hybrid (Gurugram, India)

Office Timing: 16:00 to 01:00 hrs IST (Monday to Friday)

Role Objective To drive client satisfaction, retention, and revenue growth by ensuring seamless service delivery,

proactively managing client relationships, and identifying opportunities for up-sell and cross-sell across multiple outsourcing service lines.

Key Responsibilities

- Own end-to-end client relationship management, ensuring high satisfaction, retention, and alignment with client expectations across all service lines.
- Act as the primary interface for clients, conducting regular governance calls, sharing updates,

and proactively addressing concerns or risks.
- Collaborate with Operations Managers to ensure timely and effective delivery, tracking SLAs and ensuring commitments are consistently met.
- Partner with Quality Assurance Leads to review quality metrics, incorporate client feedback,

and drive continuous service improvement.
- Identify and drive revenue growth opportunities through up-selling and cross-selling of additional services aligned to client needs.

Core Skills & Expertise (Must Have)

- Strong client relationship management and stakeholder engagement skills in B2B or outsourcing environments




- Relationship Management with Internal & External Stakeholders; No SAAS or B2C. 8-9yrs of work experience in Hospitality industry or Bank HNI/Premier experience can be considered.
- Proven ability to manage service delivery governance, including SLAs, escalations, and client communication.
- Commercial acumen with experience in identifying and driving up-sell/cross-sell opportunities.

Additional Skills & Expertise (Valuable to Have)

- Experience working across multiple service lines (Finance, HR, Technology, Marketing) in a cross-functional setup.
- Familiarity with CRM and customer success tools (e.g., Zoho CRM, Salesforce).
- Exposure to quality frameworks, client feedback systems, and continuous improvement practices.
- Demonstrated ability to integrate AI into relevant processes.

Qualifications

- Bachelor’s degree in Business, Commerce, Management, or a related field; MBA or equivalent postgraduate qualification preferred.
- At least 6 years of experience in customer success, account management, or client-facing roles within outsourcing, consulting, or professional services.
- Strong communication, negotiation, and problem-solving skills with a client-first mindset.

Interested candidates can drop their CV at [email protected]

📌 Customer Success Manager (India)
🏢 Aspire For Her
📍 India