Designation: Customer Success Executive

Location: Chennai

Work Mode: Work from Office

Experience: 1 to 3 Years

Employment Type: Full time

Joining: Immediate Joiners Preferred

About the Role

SANeForce is looking for a proactive and customer-focused Customer Success Executive to manage client onboarding, customer support, relationship management. The ideal candidate will be responsible for ensuring a smooth onboarding experience, addressing customer queries, coordinating with internal teams and driving customer satisfaction and retention.

The candidate should have good communication skills and be fluent in English, Hindi and Tamil.

Who We Are Looking For

We are looking for someone who is customer-oriented, proactive, responsive, and comfortable communicating with clients regularly. The candidate should be willing to work from our Chennai office and should be capable of independently managing customer interactions while coordinating effectively with internal teams.

Key Responsibilities

- Manage end-to-end client onboarding, including account setup, documentation, product orientation, and user training.
- Act as the primary point of contact for customers during onboarding and post-implementation support.
- Handle and resolve customer queries, service requests, and support tickets within defined timelines.
- Understand customer requirements and coordinate with Product, Technical Support, Development and Implementation teams for timely resolution.
- Conduct customer calls, product demonstrations, training sessions, and follow-ups.
- Monitor customer issues and ensure timely query resolution and escalation management.
- Maintain accurate records of customer interactions, support requests, onboarding status, and follow-up activities in CRM/customer support systems.




- Track customer feedback and communicate recurring issues or product improvement requirements to relevant internal teams.
- Build and maintain strong customer relationships to improve customer satisfaction, engagement, and retention.
- Conduct regular customer follow-ups to understand product usage, challenges, and support requirements.
- Ensure successful transition of customers from implementation/onboarding to ongoing customer success.
- Prepare and share regular reports related to onboarding, customer queries, support tickets, and resolution status.
- Ensure adherence to defined SLA, response time, resolution time, and customer service standards.

Required Skills

- 1 to 3 years of experience in Customer Success, Customer Support, Client Servicing, Client Relationship Management, Account Management, SaaS Support, or B2B Customer Service.
- Excellent verbal communication skills in English, Hindi, and Tamil.
- Strong customer relationship management and interpersonal skills.
- Good problem-solving and analytical abilities.
- Ability to understand customer requirements and provide appropriate solutions.
- Experience in handling customer queries, complaints, escalations and support requests.
- Good coordination and stakeholder management skills.
- Ability to manage multiple customers and tasks simultaneously.
- Strong follow-up skills with a customer-centric approach.

Preferred Skills

- Experience in a SaaS / IT / Software / Technology company.
- Experience with B2B clients and enterprise customers.
- Knowledge of CRM, helpdesk, ticketing, customer onboarding, implementation, and customer success processes.
- Experience in conducting product demos, customer training, and onboarding sessions.
- Familiarity with SLA management, CSAT, NPS, customer retention, and support metrics.

📌 Customer Success Executive (Chennai)
🏢 San Media
📍 Chennai