- Manage customer onboarding, implementation and product adoption.
- Conduct customer training, workshops and periodic health checks.
- Provide functional and technical support and ensure timely issue resolution.
- Coordinate with Development, Testing, Sales, Operations, Marketing and Customer Success teams.
- Track project progress, customer issues, escalations and action items through to closure.
- Test product releases against customer use cases and communicate issues to relevant teams.
- Gather customer feedback and requirements and share insights internally.
- Prepare project/status updates and support smooth customer account operations.
- Identify opportunities to improve customer experience, product adoption and business processes.
What you will bring to the team
- 2-4 years of experience in customer success, project implementation, customer support or project coordination,
preferably in a SaaS/technology environment.
- Strong customer communication, relationship management and problem-solving skills.
- Proven experience in retail/fashion/lifestyle brands.
- Ability to coordinate effectively with cross-functional teams and manage multiple priorities.
- Basic understanding of software development and testing processes.
- Familiarity with project management tools such as Jira is desirable.
Ability to work independently in a quick-paced, remote-first environment. Dont meet every requirement? Thats okay. If you’re excited about the role and believe you can make a meaningful impact, we encourage you to apply. At SLICeR, we value curiosity, adaptability, collaboration and a growth mindset.