- Serve as the primary point of contact for assigned customers.
- Build and maintain robust relationships with clients.
- Understand customer needs and provide timely solutions.
- Ensure smooth onboarding and adoption of products/services.
- Monitor customer engagement and identify opportunities for improvement.
- Coordinate with internal teams to resolve customer concerns efficiently.
- Gather customer feedback and share insights with relevant teams.
- Support customer retention and contribute to account growth.

- BBA

- MBA
- B.Com
- 1 years of experience in Customer Success, Account Management, Client Relationship Management, or SaaS Customer Support .
- Hands-on experience working with SaaS products is mandatory.
- Prior experience in an IT Product-Based Company preferred.




- Strong understanding of customer lifecycle management and retention strategies.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to simplify technical concepts for non-technical customers.
- Experience with CRM tools such as Salesforce, HubSpot, Zoho, or similar platforms is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Executive (Indore)
🏢 Process Master Technologies
📍 Indore