Job Function

Business Development

Designation

Level

Associate

Employment Type

Full Time

Experience level

0-2 years

Workplace Type

Onsite

Location

Hyderabad, India - 500003

Job role

:

To manage and strengthen customer relationships after sales by ensuring successful product onboarding, customer training, regular follow-ups, timely resolution of complaints, product demonstrations, and identification of cross-selling and upselling opportunities.

Key Responsibilities

- Regularly call customers to understand product usage, experience, requirements, and satisfaction.
- Ensure smooth onboarding of new customers and guide them through product setup and usage.
- Conduct online/offline training on the Pheezee device, software, reports, and relevant features.
- Conduct product demonstrations for existing customers and their teams as required.
- Act as the first point of contact for customer queries related to product usage, software, reports, and services.
- Receive, record, coordinate, and follow up on customer complaints until satisfactory closure.
- Coordinate with Technical, Clinical, Software, Sales, and Operations teams for timely resolution of customer issues.
- Collect customer feedback and communicate recurring issues, suggestions, and improvement areas to the concerned teams.
- Maintain regular customer engagement to improve product adoption, satisfaction, and retention.
- Identify and develop opportunities for cross-selling additional products, modules, services, reports, AMC/CMC, rentals, and other relevant offerings.
- Identify upselling opportunities for premium features, higher-value packages, additional reports, and upgraded services.




- Generate referrals, additional requirements, and new business opportunities from existing customers.
- Follow up on AMC/CMC, subscriptions, reports, rentals, repeat purchases, renewals, and other applicable business opportunities.
- Maintain accurate records of customer calls, training, demonstrations, complaints, follow-ups, feedback, and sales opportunities in the designated system.
- Escalate unresolved customer issues appropriately and ensure timely follow-up and closure within defined timelines.

Must have skills Customer Relationship Management Communication Product Knowledge Training Complaint Resolution Problem Solving Cross-Selling Upselling Team Coordination Customer Retention

Qualifications

Qualification:

- Bachelors' in Biomedical engg/Biotechnology/Pharm or any relevant Engineering background
- 0–3 years of experience in post-sales, customer success, customer support, inside sales, healthcare technology, medical devices, or similar roles.
- Candidates should be comfortable with regular customer calling, product training, demonstrations, complaint handling, and sales follow-ups.
- Willingness to travel for customer visits/training when required

Required Skills

- Excellent communication and customer-handling skills
- Solid calling and follow-up skills
- Product demonstration and training ability
- Complaint handling and problem-solving skills
- Ability to understand customer requirements
- Sales, cross-selling, and upselling capability
- Good coordination with internal teams
- CRM/HRMS or customer-management software knowledge
- Good documentation and reporting skills
- Target-oriented and customer-focused approach

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