Company Overview /n Pinnacle Infotech values inclusive growth in an agile, diverse environment. With 30+ years of global experience, 3,400+ experts completed 15,000+ projects across 43+ countries for 5,000+ clients. Join us for rapid advancement, cutting-edge training, and impactful global projects.

Embrace E.A.R.T.H. values, celebrate uniqueness, and drive swift career growth with Pinnaclites! /n Hiring: Customer Success Executive | 4–15 Years Experience /n Hiring: Customer Success Executive | 4–15 Years Experience /n Are you passionate about building strong customer relationships, driving product adoption, and ensuring customer success? We are looking for an experienced Customer Success Executive to join our growing team. /n Position: Customer Success Executive /n Experience: 4–15 Years /n Department: Business Operations /n Location: Durgapur/Jaipur/Madurai/Bangalore /n Employment Type: Full time /n Key Responsibilities /n /n

- Manage customer onboarding and implementation activities.

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- Understand customer business requirements and workflows.

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- Drive successful CMMS & IoT implementations.

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- Conduct admin and end-user training sessions.

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- Monitor customer adoption, engagement, and platform utilization.

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- Identify low-adoption areas and develop strategies to increase usage.

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- Build and maintain strong relationships with key customer stakeholders.

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- Conduct regular business review meetings and customer health checks.

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- Handle customer escalations and manage critical accounts.

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- Support customer renewals and retention initiatives.

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- Identify upselling and cross-selling opportunities.

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- Collect customer feedback and collaborate with product and technical teams for improvements.

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- Prepare customer reports, MIS, and customer dossiers.

/n /n Required Skills /n /n

- Strong understanding of SaaS products and customer success methodologies.

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- Customer retention and account management expertise.

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- Excellent communication and stakeholder management skills.

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- Experience in CMMS & IoT implementation projects.

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- Data migration and application support experience.

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- Strong analytical and reporting skills.

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- Ability to conduct customer training and business reviews.

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- Experience in upselling, cross-selling, and customer growth initiatives.

/n /n Preferred Qualifications /n /n

- Experience with CRM and Customer Success platforms.

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- Understanding of customer lifecycle management and success metrics.

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- Technical background or familiarity with software development processes.

/n /n What You'll Bring /n /n

- Strong customer-centric mindset

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- Excellent relationship-building skills

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- Problem-solving and escalation management abilities

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- Ability to work cross-functionally with product and technical teams

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- Passion for driving customer success and business growth

/n /n If you're ready to make a significant impact by helping customers achieve their business goals, we'd love to hear from you. /n Apply now or share your profile at [email protected]

📌 Customer Success Executive (Bengaluru)
🏢 Pinnacle
📍 Bengaluru