Customer Success Executive (CSE)

Location: Gurgaon

Employment Type: Full-Time

Industry: Wedding Photography & Events

About EventGraphia

EventGraphia is a fast-growing, tech-enabled wedding photography company transforming how couples experience wedding photography. We work with couples and families across India to create memorable wedding stories through a combination of great photography, technology, and seamless client experiences.

Role Overview

We are looking for a Customer Success Executive who will be responsible for building strong relationships with our wedding clients and ensuring a smooth experience throughout their journey with EventGraphia.

The role involves understanding client requirements, coordinating with internal teams, proactively resolving concerns, and ensuring that every client interaction reflects the quality and service standards of EventGraphia.

Key Responsibilities

- Act as the primary point of contact for assigned wedding clients.
- Understand client requirements, expectations, preferences, and concerns.
- Coordinate with photography, production, operations, and other internal teams to ensure smooth execution.
- Ensure timely communication and regular updates to clients before, during, and after the wedding.
- Handle client queries, feedback, and escalations professionally and proactively.
- Coordinate changes or special requirements with the relevant teams.
- Track client requests, commitments, and deliverables to ensure timely closure.
- Follow up with internal teams to ensure promised timelines are met.
- Maintain strong client relationships and contribute to a positive overall customer experience.
- Identify potential issues in advance and take proactive action to avoid last-minute escalations.




- Collect and share client feedback to help improve processes and service quality.
- Maintain accurate records and updates using CRM/Google Sheets/internal systems.

What We Are Looking For
- 1–4 years of experience in Customer Success, Client Servicing, Customer Experience, Relationship Management, or similar roles.
- Experience in the wedding, events, hospitality, travel, luxury, photography, or service industry is preferred.
- Strong communication and interpersonal skills.
- Comfortable handling clients over calls, WhatsApp, email, and in-person interactions.
- Strong coordination and follow-up skills.
- Ability to manage multiple clients and priorities simultaneously.
- Problem-solving mindset with a strong sense of ownership.
- Good working knowledge of Google Workspace/MS Excel.
- Comfortable working in a fast-paced workplace where client requirements can change quickly.

Preferred Backgrounds We would particularly value candidates from:
- Wedding planning / wedding services
- Wedding photography companies
- Event management
- Hotels and hospitality
- Travel and holiday companies
- Luxury or premium service brands
- Customer success / client servicing roles

Why Join EventGraphia?
- Work in one of India's rapidly growing wedding-tech companies.
- Opportunity to work closely with premium wedding clients.
- Exposure to the complete wedding photography and event execution journey.
- Fast-paced environment with significant learning and ownership.
- Opportunity to grow with the business and take on larger responsibilities.

Employment Type: Full-Time Interested candidates can share their updated CV with us.- [email protected]

Pay: ₹250,000.00 - ₹550,000.00 per year

Work Location: In person

📌 Customer Success Executive (Gurugram)
🏢 EventGraphia
📍 Gurugram