Guest Delight Associate – TravelTech /n Location: New Delhi /n Compensation: ₹5-5.5 LPA /n Shift: 5 Days from Office, 1 day WFH (9-hour shift + 1 hour break) /n Eligibility Criteria /n /n
- This role is only for graduates (postgraduate candidates should not apply).
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- You must have exceptional spoken and written English communication skills.
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- Pursuing the Customer Success Career Accelerator Program with this job is mandatory and non-negotiable.
/n /n About the organisation: /n We believe the path to a more open world starts by making travel effortless. /n Visa processes are one of the biggest pain points for global travelers — and Atlys is solving that by automating the end-to-end visa experience. /n We're building technology that improves global movement liquidity, something that will change how the world travels for decades to come. /n Why You'll Love Working Here: /n /n
- Shuttle service from the metro for a smoother commute
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- Meals on the house
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- Hybrid setup: Weekends WFH + night-shift WFH
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- Spa & gym reimbursement up to ₹6,000
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- ₹10,00,000 health insurance coverage
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- Supportive, fast-growing, mission-driven TravelTech environment
/n /n Role Overview: /n As a Guest Delight Associate, you'll be the first point of contact for travelers, offering outstanding support through calls, chat, and email. /n You'll simplify the visa application journey,
resolve queries, and ensure every traveler feels supported throughout the process. /n The Job /n /n
- Deliver timely and professional support across calls, chat, and email.
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- Resolve visa-related concerns with empathy and accuracy.
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- Gain deep knowledge of visa products and services.
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- Collaborate with internal teams to resolve issues quickly.
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- Document interactions in CRM systems.
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- Follow up to ensure complete resolution.
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- Suggest process improvements and identify inefficiencies.
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- Stay updated on visa regulations, travel policies, and product changes.
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- Use customer support tools efficiently to maintain service quality.
/n /n Ideal Candidate /n /n
- At least 6 months in a customer calling or chat support role.
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- Fluent in English and Hindi, with strong verbal & written communication.
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- Calm, proactive problem-solver with a customer-first attitude.
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- Tech savvy and comfortable with CRM tools.
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- Flexible with rotational shifts and week-offs.
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- Solid documentation, attention to detail, and organisation skills.
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- Confident when guiding customers through complex processes.
/n /n How to Apply /n Share your resume at
[email protected] /n Subject line: Application – Customer Success Associate (Atlys), New Delhi
📌 Customer Service Specialist (Delhi)
🏢 Skill Veda
📍 Delhi