About Us iimjobs and hirist are premium recruitment platforms helping Indias top companies hire leadership, mid-senior management, and technology talent. We partner with leading organizations across consulting, BFSI, FMCG, startups, internet, manufacturing, and technology sectors to drive high quality hiring outcomes. We are looking for a highly driven and customer-centric professional to join our Customer Success team and work closely with enterprise clients to ensure platform adoption, engagement, and hiring success.

Role: Customer Success Manager (CSM)

Experience Required 37 Years in Customer Success / Client Servicing / Account Management / Recruitment Consulting

Key Responsibilities

- Own and manage a portfolio of Midsized/Enterprise accounts for iimjobs & hirist.
- Drive onboarding, product adoption, and engagement for assigned clients.
- Conduct training and walkthrough sessions for recruiters, TA teams, and hiring managers.
- Understand client hiring challenges and position relevant platform solutions proactively.
- Ensure consistent usage through strategic follow-ups, data-backed conversations, and hiring insights.
- Build strong stakeholder relationships across HR, Talent Acquisition, and Leadership teams.
- Track hiring activity, job postings, CV access, shortlisting trends, and platform utilization.
- Share actionable recommendations to improve hiring outcomes and recruiter efficiency.




- Collaborate closely with Sales, Product, and Operations teams for seamless customer experience.
- Drive retention, renewals, and customer satisfaction metrics.
- Act as the voice of the customer internally by sharing product feedback and market insights.
- Handle escalations and ensure timely resolution with a consultative approach.

What We’re Looking For

- Robust communication and relationship management skills.
- Ability to conduct consultative conversations with HR and business stakeholders.
- Good understanding of recruitment lifecycle and hiring ecosystem.
- High ownership mindset with strong follow-up and execution abilities. • Comfortable working with targets related to adoption, engagement, and retention.
- Analytical thinking with ability to derive insights from customer usage data.
- Experience in SaaS, recruitment platforms, staffing, HR-tech, or customer success is preferred. Preferred Skills
- Client Engagement
- Customer Success
- Account Management
- Stakeholder Management
- SaaS/Product Adoption
- Recruitment & Talent Acquisition Understanding
- Presentation & Training Skills • Data Interpretation Key Success Metrics (KRAs)
- Customer Adoption % • Product Usage & Engagement
- Training Completion
- Retention & Renewals
- CSAT / Client Feedback
- Reduction in Dormant Accounts

📌 Customer Success Manager -Bangalore (Bengaluru)
🏢 Info Edge
📍 Bengaluru