- Description:
- identifying and establishing a new business
- organizing sales visits
- liaising with existing clients
- preparing tenders, proposals and quotations
- providing pre-sales and post-sales support
- negotiating contracts, terms and conditions
- reviewing cost and sales performance
- writing reports and sales literature
- providing product education and advice
- attending trade exhibitions, conferences and meetings
- ensuring that sales targets are met
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer&complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Need to have Excellent comm
- skills in English-Verbal
- Excellent Understanding about customer service
- Comfortable for Rotational offs
- Should be comfortable working for Night Shift as per US
- A Customer Service Representative must have Excellent verbal, written and listening skills
- Should have good command over Grammar and Fluency in English
- Should not have any MTI while conversing details of several functions to provide quality service
- Good knowledge of computers
- Ability to Write/type messages to ensure professional tone
- Handle queries and complaints of the products
- Transaction handling Services, Problem Solving Efficiency
- Numerical Ability, High level of accuracy
- Energetic, friendly and approachable individuals that understand the impact of excellent customer service
- Responsible to deliver high quality and productivity results that meet the identified targets
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience with customers
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
- Qualification Maintains financial accounts by processing customer adjustments
- Recommends
- potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed