Key Responsibilities:

- Customer Relationship Management:

Build and nurture strong relationships with existing clients, ensuring their satisfaction and retention. Proactively reach out to customers to maintain communication, address concerns, and anticipate needs.

- Product Knowledge:

Develop a thorough understanding of semiconductor products and services, enabling the CSR to effectively answer technical inquiries, offer guidance, and provide high-level support.

- Quote Generation:

Prepare and send accurate and timely quotes to customers, ensuring they align with the customer’s requirements. Follow up with clients to close sales and ensure conversion.

- Order Processing:

Manage the entire order process, from order initiation to fulfillment. Track shipments, resolve issues, and ensure orders are processed accurately and delivered on time.

- Market Research:

Stay informed about the latest trends in the semiconductor market, competitor activities, and new product developments. Use insights to identify potential growth opportunities for both existing and new customers.

- Collaboration:

Work closely with the external sales team, marketing, billing, and supply chain departments to ensure seamless service delivery and achieve sales targets. Support team-oriented efforts in problem-solving and customer satisfaction.

- Reporting and Documentation:

Maintain accurate records of customer interactions, sales activities, and inquiries in CRM systems. Provide regular updates on sales performance, customer feedback, and any opportunities or challenges encountered.

- Problem Resolution:

Address and resolve customer issues or complaints,



escalating complex matters when necessary, and ensuring timely and satisfactory resolution.

- Follow-up:

Conduct regular follow-ups with customers post-sale to ensure their satisfaction and gather feedback, ensuring long-term business relationships.

Required Skills and Qualifications:

- High school diploma or equivalent (Bachelor’s degree preferred)

- Proven experience in customer service or sales support, preferably in a technical or semiconductor industry

- Excellent communication and interpersonal skills, with the ability to build strong relationships

- Strong technical understanding of semiconductor products and services or the ability to quickly learn complex product details

- Ability to prepare and manage quotes, orders, and customer follow-ups in a timely manner

- Proficiency in using CRM systems to track customer interactions, sales activities, and generate reports

- Strong attention to detail, problem-solving, and multitasking skills

- Ability to work effectively in a team and collaborate with different departments

- Strong organizational skills and time management

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits

- Health insurance

- Paid sick time

- Paid time off

- Provident Fund

Application Question(s)

- Current CTC

- Expected CTC

- Notice Period?

Education

- Bachelor's (Preferred)

Experience

- total work: 1 year (Required)

- Customer service: 1 year (Required)

Language

- English (Preferred)

- Hindi (Preferred)

Work Location: In person

📌 Customer Service Representative (Parel)
🏢 Swingtel Communications Private
📍 Parel