Customer Support -

- Prepare the spare parts quotation

- Handle customer inquiries related to spare parts via phone/email.

- Technical clarification regarding spares parts/recommended spare parts list.

- Processing of complaints regarding spare parts orders.

- Identify customer requirements by interpreting equipment details, part number via manual page.

Dealer Support –

- Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule.

- Technical supports to the dealers.

- Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution.

- Prepare periodic reports on dealer performance, order trends and sales targets.

Back Support –





- Working on Backlog on weekly basis.

- Warranty Registration in GWX Portal.

- Forecast demand for spare parts based on historical data.

- Maintaining Crane Care Inventory and safety stock.

- Part Extension within intercompany or locally.

- Sales Report, Revenue, and Profit margins on Weekly basis.

- Coordinate with external teams for procurement, delivery schedules & Pricing.

Service Support –

- Arranging the Warranty Parts on emergency.

- Support to Service team members.

- Collaborate with service and maintenance team to identify required parts.

📌 Customer Service Rep III (Pune)
🏢 The Manitowoc
📍 Pune