- Manage and supervise the customer service team to ensure high-quality service delivery.
- Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
- Handle customer complaints and resolve issues professionally and promptly.
- Collaborate with other departments to improve overall customer experience.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Train and coach team members to improve their skills and performance.
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📌 Customer Service Manager (Kochi)
🏢 Touracle
📍 Kochi
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